Refund & Cancellation Policy
Last updated January 28, 2025
At American Automotive, we are committed to providing high-quality used engines and transmissions at competitive prices. We understand that buying a used part is a big decision, which is why we back our products with a 30-day limited warranty and a fair refund & cancellation policy.
30-Day Warranty Coverage
- All engines and transmissions are tested and inspected prior to shipping.
- The 30-day warranty begins on the delivery date stated in the tracking records.
- Warranty covers replacement or repair in case of defective parts or mechanical failure not caused by improper installation, abuse, neglect, or accident.
- Warranty is valid only if installed by a certified mechanic and accompanied by installation documentation such as:
- Mechanic’s invoice/work order
- Receipts for new oil, filters, gaskets, fluids, and seals used during installation
- Engines must be installed with new seals and gaskets and transmissions with new filters, fluids, and seals to maintain coverage.
Refund Policy
- Refunds are available only if the product is defective and cannot be repaired or replaced within the warranty period.
- All refund requests must be made within 7 business days of delivery.
To qualify, you must:
- Contact American Automotive for a Return Authorization Number (RAN)
- Provide clear proof of the defect (photos, videos, or mechanic’s report)
- Returned products must be in the same condition as received
- Refunds will be processed after inspection and may take 5–7 business days to appear in your account
Cancellation Policy
- Orders can be cancelled before shipment for a full refund.
- If the product has shipped, cancellation will be treated as a return, and shipping charges (both directions) will be deducted from the refund
- Any restocking fees will apply (up to 25% depending on product condition)
- Special-order or custom-matched units are non-cancellable once processing begins.
Exclusions & Limitations
No warranty, refunds, or exchanges for:
- Overheating damage
- Improper installation or lack of required maintenance
- Racing, off-road, or commercial heavy-duty use
- Removal or alteration of identification markings/serial numbers
- Shipping costs are non-refundable unless the return is due to an error by American Automotive.
How to Request a Return or Refund
- Contact us at +19514602337 or Email within the applicable time frame.
- Provide your order number, photos/videos, and proof of professional installation.
- Receive a Return Authorization Number and return shipping instructions.
- Ship the product back securely packaged to avoid damage in transit.